I ordered this classy coat as my first fur and boy did i choose a beauty! I was freaked out because i never made a purchase like this online. I am also a fur novice so i wasn't sure what to expect. Customer service was so patient with me... I called with so many questions. Each time i was reassured and I'm so glad i listened.I've never seen anything this beautiful. I'm sure to turn heads when i wear it. Kudos to you, MadisonAveMall! You have a client for life!