Customer Service : Order Cancellation

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Customer Comments

By bill sanders From albuquerque,nm

I was fearful of buying a full length mink coat online and made that clear to you. Within a day or two all my questions were satisfactorily answered and I learned more about mink than I ever needed to know. My fears assuaged, I purchased a #74 (I think) for my wife. Two people at Madisonavemall told me it was your best seller. Now that I've got the goods on hand I fully understand why. As for my wife, she, and everyone who has seen, felt, tried on and/or admired from a distance, (and that's more than a few) is thrilled with the coat. Therefore, I am thrilled as well and would heartily and enthusiastically recommend Madison Ave Mall to one and all. You really delivered and the quality for the price is quite amazing. Thanks for making my wife's Christmas very special. Bill Sanders Albuquerque, NM

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Home > Customer Service > Order Cancellation

If you�d like to cancel your order or change an order for any reason, please e-mail us at cs@madisonavemall.com and make sure to include your order number, as soon as possible. We�ll do everything we can to accommodate your request. Please remember that our order-fulfillment system is designed to get your order shipped as quickly as possible, which may mean that we cannot change or cancel an order once it has already been shipped.

However, if your order has been shipped and you are unhappy with it, simply return the merchandise to us together with the Return Form that is included in every shipment, according to our 15 day Return Policy. We highly suggest that you return every item properly insured, by a carrier that has insurance for the value of your purchase, and by a carrier that allows you to track your package by a tracking number, such as UPS. (Please bear in mind that FedEx does not insure above $500.00.)

We reserve the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.


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