Customer Service : Order Cancellation

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Customer Comments

By laren otto From woodsboro,md.

I should have e-mailed sooner to tell you how much I LOVE my fox-trimmed cashmere cape. I have to admit that I was a bit skeptical about ordering it via the Web at more than half off the retail store's price -- I figured there was a catch. But your customer service staff is very responsive and friendly, your return policy (of course I won't need to use it) is absolutely fair, and the cape is gorgeous. Thank you for a wonderful shopping experience and I plan to purchase from you again!

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Home > Customer Service > Order Cancellation

If you�d like to cancel your order or change an order for any reason, please e-mail us at cs@madisonavemall.com and make sure to include your order number, as soon as possible. We�ll do everything we can to accommodate your request. Please remember that our order-fulfillment system is designed to get your order shipped as quickly as possible, which may mean that we cannot change or cancel an order once it has already been shipped.

However, if your order has been shipped and you are unhappy with it, simply return the merchandise to us together with the Return Form that is included in every shipment, according to our 15 day Return Policy. We highly suggest that you return every item properly insured, by a carrier that has insurance for the value of your purchase, and by a carrier that allows you to track your package by a tracking number, such as UPS. (Please bear in mind that FedEx does not insure above $500.00.)

We reserve the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.


Laga Embroidered Mini Duffle Bag - Black/Cream Victorian Diamond Engagement Ring Sheared Mink Fur Handbag - Pom Pom Detail Knitted Mink Scarf - Golden Mink with Rosettes

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